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Terms and conditions.

 

Cruise Gold Coast Pty Ltd

Information contained herein is a contract. The transportation of passengers and personals on Cruise Gold Coast Pty Ltd vessel, Life’s Good, is provided solely by the operator and is governed by the terms and conditions detailed on

the web site, or herein. www.CruiseGC.com.

Reservations

To make a reservation call 0408 878806 for details or email Bookings@CruiseGC.com. Payment by Visa, MasterCard, Internet banking Cash & Cheques are all acceptable forms of payments. All payments made by cheque should be made payable to Cruise Gold Coast Pty Ltd as soon as possible to confirm your booking. Until your payment has been fully cleared we are within out rights to cancel your booking & take on other customers for the set date.

Pricing   Policy

Prices shown on the website are: § In Australian dollars and GST is included    A deposit of $500 will be required to secure a confirmed reservation. The final balance is due three weeks prior to the agreed departure time & the vessel cannot be launched until this payment is received. Passengers take departure time as from the original agreement date and time regardless of any delay caused by any passengers.  All reservations are subject to cancellation if payment is not received by the due date. Cruise Gold Coast Pty Ltd agrees to arrange the provision & services upon full payment by the participant(s) of the amount specified as quoted, (see ‘Cruise Packages’ on https://www.cruisegc.com/cruises-package). If there is a requested variation to the provision and services we normally provide, please provide details of this variation in ‘Specific requests’ below.  If due to some unforseen circumstance the cruise is not able to proceed due to the passengers or Cruise Gold Coast Pty Ltd personal circumstances, either a full refund or another cruise date can be discussed. You are allowed to BYO alcoholic drinks.  (No bottles of spirits or red wine please.) There will be no more passengers than initially agreed. The boat is licensed for a maximum of 25 passengers in shore and 8 passengers off shore. If there are extra passengers than originally agreed, this needs to be confirmed 24 hours in advance so extra crew can be organised for your safety and comfort otherwise we cannot depart and your payment will be forfeited. If during the cruise a request is made for an extension of the original cruise time, full payment by credit card or cash will be accepted on the boat. The extra cost will be agreed during the cruise. For your convenience this request needs to be made at least 1/2 hr before the requested extension time as there may be another cruise booking, otherwise the boat will return to the departure location by the original agreed return time. Your full payment or acceptance of a ticket constitutes agreement to the terms and conditions of the Passenger Contract. There is a room on the boat to store your personal possessions and please do note that no shoes are to be worn on the boat. For your fellow passenger’s comfort please understand that there is no smoking on the boat unless agreed by the skipper and other passengers.

Cruise Gold Coast Pty Ltd works to keep all pricing as competitive as possible to give you the best value for money and the best cruise experience. The preferred payment method is via a direct bank deposit or cash as there are no fees although there is a credit card facility available for your convenience.

 

Bank Direct Credit account

Bank:            Westpac Banking Corporation Business:       Cruise Gold Coast Pty Ltd BSB:              034292 Account no:   426948

Credit Card payment

You can also pay your tour costs with Cruise Gold Coast Pty Ltd via credit card before departure or if an extended time is required, but fees charged to us by the banks for these services will be added to your payments as per the percentage rates below: § All credit cards @ 1.5%

* Specific requests not included in cruise packages as agreed to and listed below with price change if required.

Cancellation Policy

For any booking cancelled, whether under deposit, partially paid, or paid in full are considered cancellations and penalties will apply as noted below: All cancellations must be in writing or by email. For all written cancellations received prior to departure up to the scheduled time of departure the following will apply.

Cancellation Fees (Broken out by days before departure)

Greater than 14 days                           Less than 14 days

For all cruises

Deposit and any balance paid              No refund

Revisions & Changes Once a booking has been made or paid in full, date and time changes will be made for you as close to your desired time and will be accepted as long as it does not conflict with another booking. See prior section under Cancellation Policy for details on situations, which are classified, as cancellations rather than changes.

 

Children & Minors Due to the nature of our cruises & being a licensed vessel, Cruise Gold Coast Pty Ltd does not maintain facilities or services for children. On all cruises and cruise journeys, minors under the age of 18, must be accompanied by a parent or legal guardian. We reserve the right to limit the number of minors under the age of 18 years on board.

Disabled Guests Guests who have any medical, physical or other special needs must contact us by email Bookings@CruiseGC.com or on 0408 878806 to obtain our Policy Statement & to assure we can assist and make arrangements for any special needs.

Responsibility Cruise Gold Coast Pty Ltd accepts no liability or responsibility for any injuries, damages, loss, delay or irregularity which may be occasioned either by reason or defect, through the acts or defaults of any company or person, or in carrying out the arrangements of the charter, as a result of any cause beyond our control. Guests specifically release Cruise Gold Coast Pty Ltd from any & all claims for loss or damage to personal effects, property or from personal injuries or death, delay arising out of the acts, omissions or negligence of any independent contractors.  Cruise Gold Coast reserves the right to terminate the cruise at any time if there is any unruly, unlawful or dangerous behaviour that may endanger other passengers and crew. There will be no refund if this occurs.

Smoking There is to be no smoking on the boat unless agreed by the skipper and other passengers.

Refusal Of Passage Cruise Gold Coast Pty Ltd shall not be required to refund any amount paid by any participant who must leave the charter prematurely for any reason. Nor shall Cruise Gold Coast Pty Ltd or the owners or operators of the vessels identified in this brochure be responsible for the return transportation or other expenses incurred by such charter participant.

Cancelled Or Postponed Charter Cruise Gold Coast Pty Ltd reserves the right to withdraw and/or cancel a charter or to make changes in the itinerary, or in the judgment of the vessel owner or operator, conditions warrant it. In the event of charters of the vessels, truces, lockouts, riots or stoppage of labour from whatever cause or for any other reason whatsoever, the Owner or Operator of the vessels identified in this brochure may, at any time, cancel, advance or postpone any scheduled tour and may, but is not obliged to, substitute another vessel or itinerary and shall not be liable for any loss whatsoever to guests by reason of any such cancellation, advancement or postponement.

Conditions Beyond Our Control Neither Cruise Gold Coast Pty Ltd nor the owners or operators of the vessel shall be liable for delay or inability to perform any condition in this brochure or any part thereof caused by or arising out of strikes, lockout or labour difficulties or shortages whether or not the Carrier is party thereto, or explosion, fire, collision, standing or foundering of the vessel or breakdown or failure of or damage to the vessel or its hull or machinery or fittings howsoever and wheresoever any or the same may arise or be caused, or civil commotion, riot, insurrection, war, government restraint, requisitioning of the vessel, political disturbance, acts or threats of terrorism, inability to secure or failure of supplies including fuel, acts of God, or other circumstances beyond their control.

Prices/Increases & Omissions Itineraries are subject to change and may need to be altered or cancelled specifically because of water levels or wind factors. Prices shown on our web site www.CruiseGC.com are subject to change with or without notice. Adjustments for currency and/or fuel fluctuations may apply. Cruise Gold Coast Pty Ltd is not responsible for omissions, printing and/or presentation errors and reserves the right to make corrections as required. Check www.CruiseGC.com for the most up-to-date prices including GST & terms and conditions.

 

Privacy  Policy

At Cruise Gold Coast Pty Ltd Pty Ltd we are committed to protecting your privacy as an online visitor to our website. We use the information we collect about you to maximize the services that we provide to you. Cruise Gold Coast Pty Ltd respects the privacy and

confidentiality of the information provided by you and adheres to the Australian Privacy Principles.

You may change your details at any time by advising us in writing via email. All information Cruise Gold Coast Pty Ltd receives from its customers is protected by our secure server. Cruise Gold Coast Pty Ltd secure server software encrypts all customer information before it

is sent to us. Furthermore, all customer data collected is secured against unauthorized use or access. Credit card information is not stored by us on our servers.

STORAGE AND SECURITY OF YOUR INFORMATION

We receive and store information you enter on our website or give us in any other way from time to time. You may provide basic contact information such as your name, phone number, address, and email address to enable us to send information or process your Cruise

Programme and we may also collect additional information at other times, including but not limited to, when you provide feedback, change your content or email preferences, respond to a survey, or communicate with Cruise Gold Coast Pty Ltd customer support or queries.

We may use personal information collected from you for the purpose of providing you with direct marketing material, updates regarding our website and information in the form of a newsletter. This will only apply if you have registered or subscribed to such publications by

your registering your details with us. However if you wish to cease receiving any such information you may let us know either by email or unsubscribing at any time and your request will be actioned as soon as possible.

Individual profile and company details are not used for any other purpose. Details are only supplied to a third party supplier when it is

required by law, for goods or services which you have purchased or to protect Cruise Gold Coast Pty Ltd copyright, trademarks and other legal rights.

We respect the privacy of our online visitors. We may collect information on or through this website that can personally identify you. For

example, we collect personally identifiable information which you volunteer to us to respond to visitor questions and comments about us and our products and services, and to mail newsletters (“Personal Data”).

We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. We will not

knowingly share any of your Personal Data with any third party other than our service providers who assist us in providing the information and/or services we are providing to you. To the extent that we do share your personal information with a service provider, we

would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy. Some of our service providers may be overseas and may not be subject to Australian Privacy Laws. Please contact us if you require specific details.

Any non-personal information, communications and material you send to this website or to us by email, or which we obtain from third

parties without promises of confidentiality, may be kept, used and disclosed by us on a non-confidential basis. We are free to use and reproduce any such information freely, and for any purpose whatsoever. Specifically, we will be free to use any ideas, concepts, knowhow or techniques contained in such information for any purpose, including developing, manufacturing or marketing products.

 

COOKIES

A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows

a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any personal information (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of a website.

Our website uses cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.

DISCLOSURE OF YOUR INFORMATION

We may from time to time need to disclose certain information, which may include only your Personal Data that you have provided to us, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in

response to a law enforcement agency request. Also, Cruise Gold Coast Pty Ltd may use your Personal Data to protect the rights, property or safety of Cruise Gold Coast Pty Ltd, its customers or third parties. And finally we would only disclose your information in good faith and where required by any of the above circumstances.

THIRD PARTIES

Cruise Gold Coast Pty Ltd does not and will not sell or deal in personal or customer information. We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased or to protect the rights, property or safety of Cruise Gold Coast Pty Ltd, its customers or third parties or if required by law.

We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.

SECURITY

Cruise Gold Coast Pty Ltd strives to ensure the security, integrity and privacy of personal information submitted to our website, and periodically updates its security measures in light of current technologies.

LINKS

This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not

constitute sponsorship or endorsement or approval of these websites. Please be aware that Cruise Gold Coast Pty Ltd is not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy

statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

CHANGE IN PRIVACY POLICY

As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.

If you have any questions or concerns at any time about our privacy policy or the use of your personal information, please contact us at Cruise Gold Coast Pty Ltd and we will respond as quickly as possible.

CONTACT CRUISE GOLD COAST PTY LTD

Phone:    0408 878806

Email:  bookings@cruisegc.com

Post: PO Box 1082, PARADISE POINT QLD 4216

Disclaimer

 Cruise Gold Coast Pty Ltd has built this website and presents all content with utmost care. In no event will Cruise Gold Coast Pty Ltd nor any of its members, directors, employees or advisors accept any responsibility or liability for any (consequences of) mistakes, inaccurateness or incompleteness of the (information on) this website. In particular, Cruise Gold Coast Pty Ltd will not be liable for any mistakes or incorrectness as to prices and conditions with respect to the information and offers on this website.   Terms and Conditions Notification Information contained herein is a contract. The transportation of guests and personals on Cruise Gold Coast Pty Ltd Pty Ltd vessels is provided solely by the Operator and is governed by the Terms & Conditions printed on the invoice.

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